Privacy Policy

Cazcan Core LLC ("Cazcan Core", "we", "us") provides technology, outbound sales, and customer care services on behalf of client brands. This policy explains what we collect, how we use it, and the choices available to you.

Information we collect

• Contact details such as name, telephone number, email address, and mailing address
• Information you submit through forms on this website, including when you contact us
• Order and transaction details provided by the client brand on whose behalf we are calling
• Records of communications, including call recordings and message logs
• Basic technical information collected when you visit this website

How we use information

• To reply to messages you send us through this website
• To send text messages you have opted in to receive about your inquiry or partnership
• To contact customers on behalf of the client brand they purchased from
• To answer questions, resolve issues, and support orders
• To monitor and score calls for quality and compliance
• To meet legal, regulatory, and recordkeeping obligations

Sharing

We share information with the client brand on whose behalf we are working, and with service providers who support our operations, such as telephony and customer relationship platforms. Those providers may use the information only to perform services for us. We may disclose information where required by law.

Call recording

Calls may be monitored or recorded for quality assurance, training, and compliance. Where required, callers are notified at the start of the call.

Retention

We retain information for as long as needed to provide services to our client brands and to satisfy legal and regulatory requirements, then delete or de-identify it.

Text messaging (SMS)

If you opt in by providing your mobile number and checking the consent box on our contact form, we send recurring automated text messages about your inquiry or partnership, such as replies, meeting reminders, and account updates. Consent to receive texts is not a condition of any purchase or service. Message and data rates may apply and message frequency varies. Reply STOP to cancel or HELP for help. Mobile opt-in information is never sold or shared with third parties or affiliates for their marketing. See our SMS Program Terms for full details.

Your choices

You may ask us to stop contacting you at any time by telling a representative, replying STOP to a text message, or contacting us using the details below. You may also request access to or deletion of your information, subject to applicable law and to the instructions of the client brand that holds the customer relationship.

Contact

Cazcan Core LLC · Austin, Texas · info@cazcancore.com